Claire Legal Malta - Support

Status: staging draft, not final public support policy

Support Scope

Support is not yet public-live. Staging support intake is available at /support/request for product, privacy, billing, security, OpenAI review, and urgent legal-risk triage.

No Emergency Service

Claire support is not emergency legal advice and provides no emergency legal advice. It does not provide emergency legal advice, emergency advice, legal representation, guaranteed response times, authority contact, court contact, regulator contact, STR/SAR/goAML submission, filings, or filing support.

Human Review Intake

Support requests are recorded for human review. The support endpoint classifies product area and severity but does not perform external delivery or mutate legal, regulatory, billing, or authority records.

Required Before Launch

A named support owner, SLA, support SLA, abuse handling policy, vulnerability-reporting path, privacy escalation path, security escalation path, billing escalation path, and professional escalation procedure must be approved before public go-live.

Professional Boundary

Codex plugin/MCP assistance only: draft legal/regulatory research and work-product support for authenticated users, with advanced workflows restricted to vetted institutional tenants. No public web user portal, final legal advice, client acceptance, conflict clearance, filing, authority contact, STR/SAR, payment, or external delivery.

Policy Pack

Delivery surface: Codex plugin/MCP only. Public web user portal: none.